Shipping policy

Last updated: Sep 2, 2026

This Shipping Policy explains how we dispatch and deliver orders placed with Liverpool Leckys ("the Site", "we", "us", or "our") at liverpoolleckys.co.uk. It sits alongside our Privacy Policy and Refund Policy and forms part of the terms on which we sell e-bike conversion kits, hub motors, batteries, and related parts and accessories.

Order Processing

We aim to process and dispatch orders within 1–3 business days of payment being confirmed. Orders placed on weekends or UK bank holidays are processed on the next working day. During busier periods (e.g. sales, restocks), dispatch may take a little longer — we'll let you know if there's a significant delay.

Once your order has shipped, you'll receive a confirmation email. Where tracking is available, tracking details will be included in that email.

Delivery Areas

We currently ship within the United Kingdom and across Europe. Which we offer completely FREE!

Shipping Costs & Delivery Times

Shipping costs are calculated at checkout based on your delivery location and the items in your order — you'll always see the exact cost before you pay. Shipping within the UK and Europe is free.

Delivery times are estimates from the date of dispatch, not the date of order, and can be affected by courier delays, customs processing, or remote delivery locations. We're not able to guarantee exact delivery dates unless you've paid for a specific expedited service.

Large & Heavy Items

Some items — complete conversion kits, motors, and batteries in particular — are bulky or heavy and may ship via a different courier or pallet/freight service than smaller accessories. Where this applies, you may be asked to provide a contact number for delivery coordination, and someone may need to be available to receive the item.

Lithium Batteries — Shipping Restrictions

Lithium batteries are classified as dangerous goods for transport. This affects how we ship them and how you can return them:

• Batteries are shipped using couriers and packaging compliant with UN3480/3481 dangerous goods regulations, which may mean longer dispatch times or different delivery windows than non-battery items.
• We're not able to ship batteries via standard airmail or to some international destinations where carriers restrict lithium battery transport — if this affects your order, we'll contact you.
• If you're ordering a battery alongside other items, your order may ship in more than one parcel, or on a different timescale, to comply with these rules.

Order Tracking

Where a tracked service is used, you'll receive a tracking link by email once your order ships. If you haven't received tracking information within a few days of your dispatch confirmation, contact us and we'll chase it up.

Lost, Delayed, or Damaged Parcels

If your order hasn't arrived within the estimated delivery window, or arrives visibly damaged, contact us at liverpoolleckys@gmail.com with your order number as soon as possible. For damaged parcels, please keep the original packaging and take photos before disposing of anything — couriers usually require this to process a claim.

We'll work with the courier to locate a delayed parcel or file a claim for a lost or damaged one, and will keep you updated throughout.

Customs, Duties & Import Taxes (International Orders)

For orders delivered outside the UK, your order may be subject to import duties, taxes, or customs fees charged by your country's customs authority. These charges are the responsibility of the customer and are not included in the price you pay us or in our shipping costs. We're not able to predict what these charges will be, as they vary by country.

Incorrect Delivery Addresses

Please double-check your delivery address at checkout — we dispatch orders to the address provided at the time of purchase. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange re-delivery, and additional shipping costs may apply.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our couriers, delivery areas, or costs. We'll post any changes on this page and update the "Last updated" date above.

Contact

Questions about shipping, or about a specific order, can be sent to liverpoolleckys@gmail.com.